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RESIDENTIAL DELIVERIES
With most residential deliveries, we attempt to call the residence and coordinate a delivery time, ensuring that someone
will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no
one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the
delivery being made later than scheduled. Consequently, it is important that a correct phone number for the recipient
(cell) or residence (land line) be provided. We will make every effort to be discrete in our effort to coordinate a
delivery time, however, customers are forewarned that this process does pose a risk of exposing an intended surprise.
In some cases, extenuating circumstances may result in the delivery being attempted without first calling. If no one is
available to accept the delivery, the balloons will be left if there is a safe and hidden location which makes this
possible. If it is not practical to leave the balloons, a tag will be left on the door advising the recipient that a
delivery was attempted, or a message to this effect will be left on the recipient's phone. The order will either be
redelivered or the recipient will be directed to pick up the balloons at our local retail store.
SCHOOL DELIVERIES
Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.
HOTEL DELIVERIES
For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are
left with the concierge, the front desk, or the loading dock, depending on the hotel's policy. Once the balloons have been
delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are
encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.
DELIVERIES TO SECURE FACILITIES
In many high-rise office buildings and other facilities with restricted access, we are usually required to leave the balloons
with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready
for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished.
HOSPITAL DELIVERIES
Latex balloons are banned from all hospitals due to latex allergy liability issues. For hospital deliveries, send Mylar
balloon arrangements only.
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